Terms and Conditions

Luscious Lovelies Cakes - Terms & Conditions

DEPOSIT PAYMENT

In order to secure your cake, a non-refundable deposit is required to book you in. Until this payment is received by either cash in the shop or via bank transfer, no date is secure. Once your deposit is paid, we accept this as your agreement to these terms & conditions.

FINAL PAYMENT

Final payment is payable by cash in the shop on collection of your cake. If your cake is being delivered, we require the balance to be paid 2 weeks prior to delivery.

CAKE DESIGN

We offer a bespoke cake design service and can design your dream cake specifically to suit your theme. We cannot guarantee 100% colour match, however we aim to get it as close as possible.

We reserve the right to change the design at any point if the circumstances are beyond our control or may compromise the quality of the finished cake. You will be consulted on any significant changes.

Amendments to the design of your cake can generally be accommodated up to two weeks before collection/delivery date. Any increase in cost that may arise will be charged accordingly.

CANCELLATIONS

In any event that you need to cancel your order for any reason, the deposit is non-refundable.

We will transfer the deposit to another date within a 6 month period, however cancellations must be made no later than four weeks prior to your collection/delivery.

DELIVERY

Delivery is available depending on availability. We deliver in the Falkirk area for a small charge depending on the order. Wedding Cakes require delivery and set up which is advised at the time of ordering.

COLLECTIONS

Collections are available between 12pm and 2pm on your requested date, at your pre-arranged time. Please contact us in the event of any delays with collection.

TRANSPORTATION

Once collected from us (or in the case of delivery, once set up is complete) you are responsible for the cake and transporting it safely. Flat in the boot of the car or flat in the front foot-well are advised. We are not held responsible for any damage that occurs once it has left us. if we can help repair any damage caused we of course will but this may incur additional costs.

STORAGE

It is recommended that the cake remains in the supplied box, in a cool dry place, out of direct sunlight and NOT in the refrigerator unless specifically instructed to do so.

INEDIBLE ITEMS

Depending on the design of your cake, it may be necessary to use inedible supports and occasionally other non-edible materials such as diamante, feathers, brooches etc.. These must be removed before consumption. All items will be identified to the person collecting or taking delivery of the cake.

It remains the clients responsibility to notify the venue/caterers of such items and Luscious Lovelies Cakes accepts no responsibility for any issues that may arise from this.

SPECIAL DIETARY REQUIREMENTS

We cater for most special dietary requirements, however it should be noted that whilst these cakes are the first to be baked on the day and are stored separately to the other cakes, they are made in the same kitchen using the same equipment as standard cakes.

Whilst every effort is made to ensure these cakes are free from the relevant allergens, it should be noted the Luscious Lovelies Cakes is not held responsible for any allergic reactions.

Our kitchen handles eggs, dairy, wheat, nuts, soya, as well as other knows allergens.

*** Special dietary requirements MUST be highlighted on booking with us ***

Food Allergies & Special Diets

Allergies, intolerances & special diets are an increasingly important consideration when ordering celebration cakes.

You can order Dairy Free, Gluten Free, Nut Free, Egg Free, Vegan & Vegetarian options from us.

We understand that the last thing you want is to worry about allergies, either for yourself or any guests, so if you need to order an ingredient-free special occasion cake, please let us know so we can accommodate you.

Even if you don’t think it’s a particular issue for your chosen cake, it is extremely important that you make us aware of any dietary issues that may affect how we make your cake.

Please tell us if you or your guests have a food related allergy, so that we can ensure your cake meets these needs.

When you have placed your order, please also check your order confirmation to ensure that your allergy/dietary needs are noted.

If you discover food issues after you have ordered, please call us as soon as possible and (as long as your cake hasn’t been baked!) we can update your order.

We are very careful about the ingredients that enter our kitchens. All our ingredients are selected and stored carefully so we can control what goes into our cakes; our suppliers certify the ingredients and handling of items which may contain allergens.

If you want to discuss particular details with us, please call us to do so.

We also store allergy/special diet cakes separately.

COMPLAINT PROCEDURE

We take great pride in our cakes and always do our absolute utmost to provide you with a cake that you will love. In the unlikely event that you are unhappy with any design aspect of your cake, this must be addressed on collection so we are given the opportunity to correct it. If you are unhappy with your cake for any other reason, we must be notified within 24 hours and at least 75% of the cake returned to us UNCUT.

It is at our discretion to issue a partial refund up to a maximum of 50%. If you return less than three quarters of the uncut cake, it is unlikely we will provide a refund. Any refunds will be processed within seven days of our decision.

Call our cake shop on 01324 620338 during opening hours, email lusciouslovelies@aol.co.uk or contact me via mobile on 07720 837281 at anytime.

You can also find me on Facebook or Instagram – look for Luscious Lovelies Cakes – or click the social media links below.

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Customers Reviews

    5 star review  Sharon made a fantastic Harry Potter styled cake for my daughter's 30th birthday Absolutely fantastic. Looked amazing and tasted wonderful.

    thumb Margot Wilson
    10/29/2018

    My daughter absolutely loved her LOL cake for her 6th birthday!! Looked and tasted amazing!!! Thanks so much! x

    thumb Katie Johnstone
    10/23/2018

    Sharon made my daughters 13th birthday cake, it was lovely and sponge tasted amazing. Many thanks again Sharon

    thumb Julie Baker
    9/30/2018

    Amazing cake for my son’s 18th. He absolutely loved it as did all our family and friends. It looked better than I’d imagined and tasted delicious. Great service from Luscious Lovelies Cakes, who kept in touch via email regularly while making the cake. Thank you

    thumb Ailsa Hylands
    9/30/2018

    One of very few bakers who offers gluten free, tasted delicious and looked fab! Thank you again x

    thumb Laura Gloria
    9/24/2018

    The most amazing birthday cake and cupcakes. Beautifully designed but also fantastic cake!

    thumb Elaine Kennedy
    9/23/2018